1. Information We Collect
We collect information from you when you interact with us through our website, phone calls, or in-person services. The types of information we may collect include:
- Personal Information: Name, email address, phone number, billing address, and any other details you provide to us when scheduling services, renting equipment, or requesting a repair.
- Payment Information: Credit/debit card information or other payment details needed for processing transactions.
- Service Details: Information related to the specific services you request, including the type of printer you own, the issue you are experiencing, and any other relevant details to complete the repair or rental.
- Usage Information: We may collect non-personally identifiable information when you visit our website, such as browser type, IP address, pages visited, and the time spent on our site. This information helps us improve our website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: We use your personal and service details to provide the repair or rental services you have requested.
- To Process Payments: We use your payment information to process payments for our services and rental fees.
- To Communicate with You: We may contact you with updates regarding your service requests, appointments, or any important information related to your account.
- To Improve Our Services: Usage information helps us enhance our website and services, ensuring we meet your needs effectively.
- To Send Promotional Offers (Optional): If you choose to receive marketing communications, we may send you information about new services, special offers, or promotions. You can opt-out of these communications at any time.
3. How We Protect Your Information
We implement a variety of security measures to ensure the protection of your personal information. These measures include:
- Encryption: We use encryption technology (such as SSL) to protect sensitive data during transmission.
- Access Control: Only authorized personnel have access to your information, and they are required to keep it confidential.
- Secure Servers: Your information is stored on secure servers protected by industry-standard firewalls and other security technologies.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in conducting business, such as payment processors or delivery services. These third parties are obligated to protect your information and only use it to provide the services we request.
- Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process (such as a subpoena or court order).
- Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the transaction. We will notify you before any such transfer occurs.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that allow us to remember your preferences and enhance site functionality.
You can control the use of cookies through your browser settings, though disabling cookies may impact your experience on our site.
6. Your Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
- Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link at the bottom of the emails or by contacting us directly.
7. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us, and we will take steps to remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will revise the “Last Updated” date at the bottom of the policy. Please review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
PrinterProblemFix
Email: info@printerproblemfix.com
Phone: +1 808 666 6841
Address: 463 7th Ave, NY 10018, USA
